Communicating with older patients—info for professionals

Given the COVID-19 outbreak, many medical practices are communicating with patients in different ways, like telehealth. This makes good communication even more important between health care teams and older patients. There are many ways that professionals can improve their communication skills, including: Using the patient’s preferred form of address to show respect. Establishing a rapport to help relieve stress. Trying not to rush by speaking slowly and avoiding interrupting. Being empathetic by using phrases like, “That sounds difficult,” or “I’m sorry you’re facing this problem; I think we can work on it together.” Visit our website for additional information about improving communication with older patients. Share this information with others on social media: Good communication with patients has many benefits: they are more likely to follow treatment plans, have better outcomes, and be more satisfied with their treatment. Health professionals can get tips on improving communication with older patients from the National Institute on Aging at NIH: https://www.nia.nih.gov/health/tips-improving-communication-older-patients